Refund policy
Refund & Return Policy
Business and Custom Order Policy
MEIJIA provides OEM, ODM, private-label, customized, and wholesale solutions for nail products.
Due to the commercial and customized nature of our products and services, orders may involve product selection, design confirmation, specification confirmation, packaging customization, label design, logo application, custom nail designs, nail sticker designs, press-on nail styles, bulk production, material procurement, production scheduling, and logistics arrangements.
Unless otherwise agreed in writing, OEM, ODM, private-label, customized, and wholesale orders are not eligible for return, refund, cancellation, or exchange for non-quality-related reasons once the order has been confirmed.
This policy applies to orders placed or confirmed through the MEIJIA website, email communications, quotations, proforma invoices, purchase orders, order confirmations, or any other written confirmation between the parties.
General Return Policy
We only accept return or refund requests for products or items that are confirmed to be defective, damaged, incorrect, or materially inconsistent with the confirmed order upon delivery.
Eligible issues may include:
- damaged products;
- defective products;
- incorrect products;
- incorrect quantity, specification, design, color, style, packaging, or order content compared with the confirmed order;
- other quality or delivery issues confirmed by MEIJIA to be caused by our error.
We do not accept returns, refunds, cancellations, or exchanges for non-quality-related reasons, including but not limited to:
- change of mind;
- personal preference;
- changes in market demand;
- slow sales or unsatisfactory resale performance;
- overstock;
- event cancellation;
- project changes;
- changes in the customer’s business plans;
- shipping delays causing missed sales, events, or usage dates;
- other reasons not related to product quality or our error.
All requests are subject to review and approval by MEIJIA. Refunds, replacements, partial compensation, or other resolutions are not guaranteed and will be evaluated on a case-by-case basis.
OEM, ODM, Private-Label, Customized, and Wholesale Orders
For the purpose of this policy, customized commercial orders include, but are not limited to, OEM orders, ODM orders, private-label orders, custom packaging, custom labels, custom logos, custom specifications, custom colors, custom designs, custom nail sticker sets, press-on nail sets, wholesale purchases, and other orders produced, adjusted, or supplied according to the customer’s requirements.
Unless the products are confirmed to be defective, damaged, incorrect, or affected by an issue caused by MEIJIA, such orders are not eligible for return, refund, cancellation, or exchange.
Orders are generally non-cancellable and non-refundable once any of the following has occurred:
- the sample has been confirmed;
- the quotation or order has been confirmed;
- the proforma invoice has been confirmed;
- payment or deposit has been made;
- raw materials, packaging materials, labels, nail accessories, customized components, or related materials have been purchased;
- production, printing, labeling, packaging, assembly, or related preparation has started;
- the products have been completed or shipped.
Customers are responsible for confirming all product requirements, design details, packaging details, label content, specifications, size, style, color, quantity, delivery requirements, compliance needs, and other order details before order confirmation.
Issues caused by the customer’s omission, late changes, incorrect information, or revised requirements after order confirmation are not valid reasons for return, refund, cancellation, or exchange.
Wholesale Orders
Wholesale orders are commercial purchase orders.
Unless the products are confirmed to be defective, damaged, incorrect, or affected by an issue caused by MEIJIA, wholesale orders are not eligible for return, refund, cancellation, or exchange for non-quality-related reasons.
The following situations are not valid reasons for return or refund:
- poor resale performance;
- feedback from end customers that does not meet expectations;
- changes in market demand;
- excessive purchase quantity;
- inventory pressure;
- changes in sales plans;
- cancellation of events, exhibitions, or marketing activities;
- issues related to the customer’s own sales channels, platforms, or business operations;
- customs clearance, delivery, or receiving issues caused by the customer.
Wholesale customers are responsible for confirming product suitability, intended use, sales plans, market fit, import requirements, local regulations, and other commercial risks before placing an order.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your products or items arrive damaged, defective, incorrect, short-shipped, or otherwise materially inconsistent with the confirmed order, you must contact us within 3 days of delivery at:
meijianail@gmail.com
Please include:
- your order number;
- proof of purchase or payment;
- a detailed description of the issue;
- clear photos or videos showing the products, packaging, outer carton, labels, quantity, and the specific problem;
- for shipping damage, photos of the outer carton, shipping label, and damaged areas.
Claims submitted after this period may not be accepted.
MEIJIA will review the submitted information and determine an appropriate resolution at our discretion.
Possible resolutions may include:
- replacement;
- partial refund;
- full refund;
- discount or compensation;
- return authorization for further inspection;
- another resolution agreed by both parties.
Return Shipping Costs
If a return is authorized and the products are confirmed to be defective, damaged, incorrect, or affected by an issue caused by MEIJIA, we may cover reasonable return shipping costs or provide another return solution at our discretion.
In some cases, MEIJIA may decide that the products do not need to be returned and may instead offer a replacement, refund, partial compensation, or another resolution.
Unless otherwise required by applicable law, original shipping charges, handling fees, customs duties, taxes, clearance fees, storage fees, delivery fees, and other incurred logistics costs are non-refundable.
We do not cover shipping costs or related expenses for:
- unauthorized returns;
- products returned without prior written approval from MEIJIA;
- products damaged due to misuse, mishandling, improper storage, customer-caused damage, or other customer-related issues;
- non-defective products;
- returns caused by an incorrect address provided by the customer;
- refused deliveries;
- uncollected shipments;
- returns caused by the customer’s customs clearance failure, unpaid duties or taxes, import restrictions, or failure to provide required information.
Any unauthorized return may be refused or sent back at the customer’s expense.
Non-Returnable Situations
Unless otherwise required by applicable law, we do not accept returns, refunds, cancellations, or exchanges for:
- non-defective products;
- OEM, ODM, private-label, or customized products;
- products with custom packaging, custom labels, custom specifications, custom sizes, custom styles, custom colors, custom designs, or custom sets;
- non-quality-related wholesale order issues;
- opened, used, tested, resold, or altered products;
- products that are not in their original condition;
- sale, clearance, promotional, or sample orders;
- orders returned due to an incorrect address provided by the customer;
- refused deliveries;
- uncollected shipments;
- returns caused by customs clearance failure, unpaid duties or taxes, or failure to provide required information;
- returns or refunds requested due to market changes, poor sales performance, event cancellation, planning changes, or other customer-side reasons.
Refunds
If a refund is approved, it will be issued to the original payment method only, unless otherwise agreed in writing.
If a return is required, the refund will usually be processed after the returned products have been received and inspected.
If no return is required, the refund will be processed after the claim has been reviewed and approved.
Please allow 7–10 business days for the refund to be processed. The actual time for the funds to appear may vary depending on the payment provider, bank, or payment method.
If more than 15 business days have passed after refund approval and you have not received your refund, please contact us at:
meijianail@gmail.com
Consumer Rights Where Applicable
This policy is primarily intended for business orders, wholesale orders, OEM orders, ODM orders, private-label orders, and other customized commercial transactions.
If any order is legally considered a consumer purchase under applicable law, any mandatory consumer rights required by such law will apply. This policy does not intend to exclude, limit, or reduce any rights that cannot be excluded under applicable law.
If there is any conflict between this policy and mandatory provisions of applicable law, the mandatory legal provisions shall prevail.
Final Notes
By submitting an order, confirming a quotation, approving a proforma invoice, paying a deposit, or completing payment, the customer acknowledges that they have read, understood, and agreed to this Refund & Return Policy.
MEIJIA reserves the right to review each request and determine the appropriate resolution based on the order type, product condition, cause of issue, communication records, and applicable law.